Opportunities From: VolunteerWNY

Supervisor: Care Manager Supervisor or Volunteer Coordinator

Location: Hybrid (in-office or remote)

Commitment: 1-2 days per week | 2-4 hours per shift

Scope of Work:

The Volunteer Client Wellness Caller will support Care Managers by conducting regular monthly check-in calls with refugee and immigrant clients to assess general well-being, identify any needs, and provide updates to assigned Care Managers. This role helps ensure clients feel connected, supported, and are receiving appropriate services. Volunteers may also conduct limited in-person wellness checks from a front door or porch when necessary, in coordination with the RISE Buffalo Care Team.

Key Responsibilities:

Client Outreach:

Call assigned clients monthly to check on overall well-being.

Use phone or video calls; in-person front door visits may be coordinated as needed.

Utilize language interpretation services (Language Line) as required for non-English speaking clients.

Assessment and Reporting:

Ask clients standardized wellness questions, including:

How they are feeling physically and emotionally.

If they need any additional support from their Care Manager.

If they have changes in health, housing, or employment.

If they have questions about their services or supports.

Document notes from calls using provided forms or electronic platforms.

Report urgent concerns or needs to the client’s assigned Care Manager immediately.

Confidentiality and Boundaries:

Maintain strict client confidentiality.

Conduct any in-person visits at the front door or porch only—do not enter homes.

Follow all organization safety and privacy guidelines.

Communication:

Maintain clear, professional, and compassionate communication with clients.

Participate in briefings or debriefings with supervisors as needed.

Training:

Complete training on organization procedures, confidentiality, use of interpretation services, and wellness check protocols.

Teamwork:

Collaborate with other volunteers and staff members.

Provide feedback or suggestions for improving the wellness call process.

Qualifications:

Comfortable communicating via phone or video calls.

Willing to learn and use interpretation services.

Respectful of cultural, linguistic, and individual diversity.

Able to maintain confidentiality and professional boundaries.

Dependable and consistent with volunteer commitments.

Basic computer skills (for documentation, if remote).