All potential guest calls come to the intake line where they are intervewed to determine admission criteria has been met.
Position: Phone Intake/ Admission Intake Volunteer, Lockport CARES, Inc. Homeless Shelter
Qualifications:
- Dedication to providing support to individuals and families experiencing homelessness.
- The ability to work in a crisis intervention setting and communicate with other volunteers.
- Able to be on call by phone for assigned periods.
- Phone Intake Volunteer may be needed to do Admission Intake at shelter on occasion.
Accountability: Reports to Lockport CARES, Inc. Supervisor/ Volunteer Coordinator
Phone Intake Volunteer:
- Provides coverage by phone and accepts calls to assess client and families for appropriateness for shelter intake.
- Answer calls from general public requesting information.
- Handle all callers in a polite and respectful manner.
- Will interview callers according to procedure and complete phone intake paperwork completely.
Admission Intake Volunteer:
- Will conduct guest admission intake paperwork completely and admit guests to the shelter that has been assessed by phone intake volunteer.
- Follow all appropriate procedures upon arrival of guest to be admitted, including orientating guests to the shelter physical plant and amenities, educating guests on the Shelter Guidelines and other rules/procedures, clearly presenting fire safety plan, and accompanying guest to their assigned room (provide toilet articles).
- Refer guests to community resources as needed.
- Report all suspected incidences of child abuse/neglect to Lockport CARES, Inc. Supervisor immediately.
- Report any illegal or unsafe activities to Lockport CARES, Inc. Supervisor immediately.
- Documents in Daily Log new guest name and any pertinent information needed to be shared for a smooth transition into the shelter for the guest and incoming staff.
Both:
- Respect guest confidentiality.
- Be sensitive to cultural diversity and respectful of all guests regardless of their beliefs or practices.
- Participate actively in meetings with Lockport CARES, Inc. Supervisor/ Volunteer Coordinator, and seek assistance from them or answers to any questions as needed.
- Attend and participate in appropriate training and volunteer meetings.
- Attend extra training regarding mental health, addictions etc. for Intake Volunteer qualifications.
